Our response to the coronavirus outbreak

During these times when shelter in place is being mandated across numerous communities, we want to remind all of our customers that we are considered to be “essential critical infrastructure” by the U.S. Department of Homeland Security. As a result, we will be operating our business to help ensure safety and security in these uncertain times. Our monitoring centers, technicians and security professionals continue to work hard to keep you secure 24/7.

Across all Vector Security divisions*, the health and safety of our employees and customers is our top priority. With that in mind, we want you to be aware of the additional steps we are taking and ongoing education efforts with our employees amid concerns around the coronavirus with the goal to help ensure everyone’s well-being.

Throughout Vector Security, all non-essential work travel has been banned. Our focus continues to be the support of our customers and any required travel to support customers will be approved on a case by case basis to ensure safety of our people and the customers we are visiting.

Vector Security is not requiring employees to cancel personal travel. Employees who have undertaken foreign travel, travel on cruise ships, and domestic travel to areas with significant community spread will be required to work from home for 14 days following their date of return.  

We encourage all employees to follow these best practices:

• Wash their hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing their nose, coughing, or sneezing.
• Rather than shake hands, elbow-bump any colleagues, candidates or visitors.
• Avoid touching their eyes, nose, and mouth with unwashed hands.
• Cover their cough or sneeze with a tissue, then throw the tissue in the trash, or cough or sneeze into their elbow rather than their hands.
• Utilize disinfectant stations or hand sanitizers to disinfect their hands in between hand washing.
• If they feel ill or have flu like symptoms to not come into their workplace and contact their Manager immediately.

We have also created an internal site to keep employees up to date on the latest items associated with COVID-19 and supporting resources to help keep them healthy and knowledgeable as the situation evolves.

When visiting your home

Our sales representatives and technicians, whether they are visiting for a system installation or a service call, will follow best practices for health and safety. They will ask you if anyone in your home is ill and may need to reschedule if someone has flu-like symptoms. Our employees will avoid shaking hands and have been instructed to disinfect any tools such as iPads or other items customers may come in contact with on an ongoing basis prior to a home visit.

When visiting your business

Our technicians and sales representatives will be required to follow best practices when entering your facility or place of business. Our employees will ask if anyone at your site has been exposed to COVID-19 (coronavirus) or has flu like symptoms and may need to reschedule duties if someone is ill or if been exposed to the coronavirus. We may ask for your company’s pandemic (or similar) company policy to ensure we are following your guidelines and standards. Our employees will avoid shaking hands and have been instructed to disinfect any tools such as iPads or other items customers may come in contact with on an ongoing basis prior to a facility visit.

Adjustments to Our Central Station

At Vector Security, responding to alarms in the homes and businesses of our customers is our top priority. During the coronavirus outbreak, we have implemented measures to insure our already redundant central stations are equipped to continue to monitor your property and alert first responders if necessary during this difficult time.

We have trained additional Vector Security employees to perform the role of an operator to respond appropriately to residential and commercial alarms, and we have operators stationed at additional remote locations to ensure continuous coverage. And as always, we will continue to work closely with law enforcement and first responders in the event that they must be dispatched.

While our process for monitoring alarm signals and dispatching authorities hasn’t changed, some police departments in the communities we serve have changed how their officers respond to alarms. Please contact your local police agency for more information regarding their current plan and staffing to report on alarms.

Should you have any questions, or concerns, please direct them to workplacehealth@vectorsecurity.com if you are a customer of Vector Security, Vector Security Networks or our Authorized Dealer Group; or workplacehealth@adssecurity.com if you are a customer of ADS Security.

*Includes Vector Security Branch Operations, Vector Security Corporate Services, Vector Security Networks, ADS Security and Vector Security Authorized Dealer Division.

Updated March 25, 2020