Promises such as “Lifetime Warranty” or “Money Back Guarantee” can be enticing when shopping for home security systems. But how many people read between the lines and know what these loud and appealing promises actually mean?

Avoid warranty limitations, additional fees or misleading coverage by researching prior to purchase. 

Learn how you can properly assess what equipment warranties entail below.

How Do Warranties Work?

Nothing lasts forever, and this stands true for security equipment. Over the years, equipment can get damaged, worn out or simply outdated. But if your equipment has a warranty in place, you could avoid having to completely replace your system.

So how do warranties work?

Product warranties typically cover equipment replacement if damaged or inoperable due to manufacturer malfunctions. The average coverage length is 30-90 days post purchase. Extended warranties are also typically available. For an additional fee, vendors can offer benefits, such as cost of equipment, installation and shipping, for a longer period of time, and sometimes life, of your equipment.

What To Look For in Equipment Warranties 

If purchasing a warranty for your security equipment, look for one that meets your needs. Some considerations are:

  • Extended warranty. Provides repair services and equipment replacements if broken or damaged at no cost.
  • Free system inspection. Receive inspections every two years to ensure equipment is working properly.
  • Free battery replacement services. Covers costs of replacing your system’s batteries in addition to labor and trip charges.
  • Free system move. Re-install systems if you move to a new home, free of charge.

Questions to Consider Before Using Your Warranty

Before the warranty can be used, most vendors will try to determine the underlying issue affecting your system. Prior to contacting your vendor, answer the following:  

  • Was the equipment damaged upon arrival or purchase?
  • If you experienced a robbery and the equipment didn’t trigger, was it activated at the time?
  • Did the equipment experience water damage?
  • Is the equipment visibly damaged?
  • How long has the equipment been malfunctioning?
  • Is equipment updated with the most recent software?
  • Are appropriate anti-virus and firewalls installed?
  • Are networks hosting equipment properly secured?
  • Was equipment stolen?

Remember, warranties will vary depending on equipment or devices. To ensure you completely understand what yours entails, contact your trusted vendor.

What benefits do you look for in a warranty? Share your comments below.

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